what i have learnt working in the hospital

And so, to conclude my post ” Working in the hospital” Pat 1 and 2, These are what i have learnt

1) People have to understand the concept of ” Wherever you go, there will always be a queue and you will have to wait ” 

I honestly don’t understand why people are so ignorant about this because literally every where we go, there will always be a queue like for example, queue-ing for coffee or the bathroom. The only difference is how long are you gonna queue for and that depends on what time you come and how fast your doctor sees the patients before you. 

2) Just because you are paying does not give you the means to be rude to us and like wise same with doctors, just because you guys  studied very high up does not mean you are the king of the fucking world. 

People, really?! Basic manners alright, if i ask you a question politely, i expect you to be polite to me as well not a whole bunch of attitude because trust me, i will make me hate you and i know how the computer system works. 

3) This applies to other clinics within the hospital, DO NOT, I REPEAT DO NOT TELL A PATIENT THEY ARE ABLE TO DO A WALK IN TO THE CLINIC WHEN WE STRICTLY ADVISE PATIENTS NOT TOO BECAUSE YOU ARE JUST TRYING TO MAKE US HATE YOU. 

If you want us to see your patient, call our doctors and discuss with them first! Do not happily tell them false information and when they come down to our clinic and we are packed to the brim, our doctors are very likely going to refuse that patient causing us to clean up your shit and we will hate you for the unnecessary commotion you guys caused. 

4) The hospital works in a big system and when one side fuckes up, its a ripple effect. 

5) This mainly applies to patients, Please stop defaulting or changing your appointment and getting mad at us for closing your case and asking you to get a new referral or to be considered as a new visit. 

we always do our best to understand which ever situation you are in, like you are waiting for pay day, you are waiting for social worker approval or you have no transportation to get here, we get it and we will try to make it convenient for you but please stop defaulting your appointment because after 2 years, it’s a case close and we have stuffed all your records to the Medical office and it is very hard to get back so instead of skipping all your appointments, tell us you want it cancelled and we will gladly do it for you and even tell you to call us back once you are ready for a new appointment. 

6) Please stop asking us to make you the first patient Doctor see’s because it’s not happening, We already have another patient who came much more earlier then you and has already been waiting so yeah, pretty unfair if doctor sees you first unless your reason is valid then we might consider BUT WE WILL HAVE TO CONSULT WITH THE DOCTOR FIRST. 

7) Dear Doctors, i know you want the best for your patients but please, i beg of you, limit the time you have with a single patient unless the patient is really sick, we aren’t going to say anything but taking an hour to catch up with one patient when you have like 20 more waiting outside, our asses are on fire thanks to you. 

8 ) Dear front line stuff, you and i both know how tough it is dealing with patients and being the first point of service but could you please do not be an asshole as well? 

I mean Bitch please, we both are dealing with the same shit and you showing me a bunch of attitude is not going make me wanna help you. 

Funnily, these are what i have learnt but

I ALSO WANNA GIVE A BIG THANK YOU TO THOSE PATIENT WHO MANAGE TO KEEP THEIR COOL WHEN WE FUCKED UP, WE REALLY WANT TO THANK YOU FOR NOT SCREAMING AT US AND GIVING US ANOTHER CHANCE, TO THE DOCTORS WHO HELPS US OUT INSTEAD OF RUSHING US, YOU GUYS MAKE THE JOB MUCH MORE BEARABLE, TO THE NURSES WHO ARE ALWAYS GUIDING US, THANK YOU AND LASTLY TO OTHER FRONT LINE STUFFS, THANK YOU FOR ALWAYS TRYING TO DO YOUR BEST

AND LASTLY TO ALL THOSE WHO ARE IN THE HEALTHCARE INDUSTRY, THANK YOU FOR EVERYTHING, DOESN’T MATTER WHAT JOB YOU HOLD BUT IF YOU ARE PART OF THIS HEALTHCARE INDUSTRY, YOU ARE VALUABLE AND WITHOUT YOU GUYS KNOWING, THE HOSPITAL REALLY NEEDS YOU GUYS SO THANK YOU FOR EVERYTHING!  

much love, 

xoxo

R. 

 

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working in a hospital part 1

So for the past 4 months since 21st April 2014 till 18th August, i was away, slogging my guts out for attachment at one of the most well-known hospital in Singapore. 

With a peanut pay of $450 a month and doing as much or even more then what a full timer was doing, i actually feel thankful getting the experience that has opened my eyes regarding the healthcare industry, 

the first month i was there, i had to learn how to do appointments which was pretty ridiculous as i had no idea how the whole hospital works, let alone the clinics but they provided me with a fact sheet with each doctor’s name and specialty and what they see and i guess it was not working out as they sent me one of their clinic to learn how the system works and my face was pretty much like this the whole one month plus i was there

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Cause i pretty much did not understand anything and the worst part was when my manager told me i had to pick up phone calls and i hate my job from then on because i had no idea what was going on and you’re telling me to do appointments, change appointment and check for blood test and what do they mean.

 

it’s pretty hard when they don’t teach you the basic and then suddenly throwing you into the pits of hell and let you escape only to be dragged back in. I had such a hard time i was basically sinking into depression but thank god i had a support system and after it becomes a routine, you finally feel comfortable and confident you can do it on your own. 

coming to the 2nd month, we had a meeting and i was sent to one of the clinic to learn there and i was pretty excited because finally i was out of that hell hole but surprise surprise, i still had to go up there and cover people who went missing, Normally i would just do my job and leave because i swear some of the patients i encounter was enough to drive me crazy like for example, 

i had this patient who kept changing his appointment and complains that he has not enough medication,. SO what we normally do is we speak to the doctor and ask for a repeat prescription however the doctor to see him first as he does not want to give anymore medication. i  conveyed the massage and this patient started throwing a hissy fit because doctor does not want to give any more medication. 

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And apparently that was not the worst, i had this one irritating patient whose appointment was at 9am and he called saying he was going to be late when it was already at 10am. I told him it was too late and offered to give the earliest appointment which was on the following Monday but he said he couldn’t and insisted to see Doctor on that day all because his MC was running out and he wanted another MC 

i had no idea what to say and told him i will check with the clinic and doctor and while i was on the other line, he put down the phone and i was so pissed off. I mean we always try to understand your situation but sometimes, its ridiculous, 

anyway, back to the story, i went to one of the clinics and i really learn how to deal with case notes and registration but most of the time, i was busy covering people. 

anyway, till here for now, 

i will continues the second and final part of my story in the next post, 

xoxo you guys, 

R. 

 

why, hello pumpkins

Why, hello pumpkins

Its been some time since i’ve been here! How have you all been? I hope everyone has been doing fine and if you aren’t, You’ll be fine sweety, all you need is just a little pick me up and all will be well 🙂

Finally with my intern/ attachment done, i can get back to writing and i have so much to write about, to what i have learnt from working in the hospital and some very random thought that has been plaguing my mind and i see wordpress has a new layout, can’t wait to try it out 🙂

so till then , 

xoxo, 

R. 

 

 

 

working in a hospital part 2

I am back! 

with part 2 of my hospital’s story and adventures! 

anyway continuing where i left off, 

on my third month there, we had another meeting and i was sent to the skin clinic to learn and i really loved that clinic, the people there are amazing, friendly and really helpful but of course i can’t say the same for the Doctors and patients as well. 

i worked in the clinic for 3 1/2 days and the other 1 1/2 days i had to cover my colleague in the appointment line once more and i was not bothered anymore like how i was at first because having the practice and knowledge, it does give you a booster and makes you more confident with what you are doing even though you will encounter patient’s from hell. 

while i was in the skin clinic, i had this one patient who was horrible, very horrible. The patient was a young boy probably born in 1994 and he came with a skin condition and he walked in to the clinic which we strongly not advice too because you will get no subsidy and you have to pay more and you wait longer but people have this misconception that they will get service faster but that’s not the case as doctors might not even want to see you or if they do see you, you will be seen last as they have their own patients they would like to see first. 

So he came in and we explained about the charges he will have to pay and he said he was okay however he apparently did not discuss it with mommy dearest and she came at us with a hissy fit about the additional cost and the waiting time even though we already told the son. it literally pissed off all of us because we already explained to your son and here you are screaming at us why we didn’t tell you. 

Thank god it managed to get resolve with all of us potentially hating you but yes, the clinic was peaceful after that and not long after that, i had the pleasure of speaking to another women who was horrible and possible illiterate as well. 

i just picked up her call to find her blasting at me for god knows what reason. I mean i understand your frustration of getting transferred from one line to another but excuse me, i have no idea who the hell are you and what you are screaming about. 

So apparently this lady was angry that she choose to change Doctor and no one has gotten back to her request about it and i told her i will find out what was going on and called the Doctor assistant and she told me she has conveyed the message to the Doctor and so far there was no response. 

I told the patient that the message was already conveyed to the Doctor and i told her she had to give us more time because Doctor will need to think and talk to the other Doctor about it and you know what she said to me ” I DON’T CARE WHAT THE DOCTORS ARE DOING, I JUST WANT AN APPOINTMENT WITH THE OTHER DOCTOR AS I SAID, I HAVE NOTHING WITH THE NOW DOCTOR BUT I WOULD PREFER TO SEE THE DOCTOR IN THE MORNING ” 

And i told her i fully understand but she needs to give us time as the Doctors will need to sort it out, without the current Doctor permission, i am unable to give you an appointment with the Doctor you want and she went total bitch on me and said ” ARE YOU ILLITERATE OR SOMETHING BECAUSE I SURE HOPE YOU AREN’T BECAUSE IT SEEMS YOU DO NOT UNDERSTAND WHAT I HAVE BEEN SAYING ” 

it was then i had quite enough of her and told her to let me check with the Doctors and put down the phone. She was totally rude and ignorant and not to mention giving us a name that was not in her Identification card which made it so hard for us to find her and the most ironic part, she is a teacher, 

If i was not working, i would have totally snapped and told her ” you say you are a teacher but the ways you act is not of one, i get how angry you are having to be transferred all over but that does not give you the right to be rude as shit and calling me illiterate when i have been telling you that we need the doctors permission and apparently you can’t understand that “

But ironically, i had to sucked up everything and started the countdown to freedom. 

on to the next part! 

xoxo, 

R.